Refund policy
Refund & Returns Policy (Print-on-Demand)
Most Higher Up Apparel items are printed on demand (made to order). Because of this, we generally do not accept returns or exchanges for reasons such as wrong size, change of mind, or preference.
Most Higher Up Apparel items are printed on demand (made to order). Because of this, we generally do not accept returns or exchanges for reasons such as wrong size, change of mind, or preference.
All Sales Final (Standard Items)
Unless otherwise stated, all made-to-order items are final sale.
Unless otherwise stated, all made-to-order items are final sale.
Damaged, Defective, or Incorrect Items (Case-by-Case)
If your item arrives damaged, defective, or you received the wrong item, we will work with you on a case-by-case basis to make it right (replacement and/or refund).
Please contact us within 30 days of delivery at sales@higherupapparel.com and include:
If your item arrives damaged, defective, or you received the wrong item, we will work with you on a case-by-case basis to make it right (replacement and/or refund).
Please contact us within 30 days of delivery at sales@higherupapparel.com and include:
- Your order number
- A clear photo of the issue (and packaging if applicable)
If the issue is due to our error (misprint, damage in transit, wrong item), we will cover the cost to replace the item or issue an appropriate refund.
Return Shipping
If a return is approved for a reason that is not our mistake, the customer is responsible for return shipping costs. In many cases, we may not require the item to be sent back due to the made-to-order nature of print-on-demand products.
If a return is approved for a reason that is not our mistake, the customer is responsible for return shipping costs. In many cases, we may not require the item to be sent back due to the made-to-order nature of print-on-demand products.
Custom Orders — Approval Required Before Printing
For custom orders, we require approval and payment before printing begins. We may provide a test print and require customer approval before the final print is completed. Once a custom order is approved and printed, it is final sale, except in cases of damage, defects, or an error on our part.
For custom orders, we require approval and payment before printing begins. We may provide a test print and require customer approval before the final print is completed. Once a custom order is approved and printed, it is final sale, except in cases of damage, defects, or an error on our part.
Questions
Email sales@higherupapparel.com and we’ll help.
Email sales@higherupapparel.com and we’ll help.